Privacy Policy

Who we are

JockShock is operated by Southland Organics, 189 Luke Road, Bogart, GA 30622. You can reach us at hello@jockshockspray.com or 800-608-3755.

What we collect

• Order information — your name, shipping and billing address, email, phone number, and order details when you make a purchase. Payment card data is handled by our payment processor and is never stored on our servers.
• Email signup — the email address you give us for the Gear Smell Field Guide or other updates.
• Usage data — basic device, browser, and on-site activity collected through cookies and our first-party analytics so we can understand how the site is used and improve it.

How we use it

• To process, fulfill, and support your orders.
• To send order confirmations, shipping updates, and — if you opted in — marketing email you can unsubscribe from at any time.
• To improve the site, our products, and customer experience.
• To detect and prevent fraud, and to meet our legal and accounting obligations.

Who we share it with

We do not sell your personal information. We share it only with the service providers who help us run the business — our e-commerce and payment platforms (Shopify and its payment processors), our email platform (Klaviyo), and shipping carriers — and only as needed to provide the service. We may also disclose information when required by law.

Cookies

We use cookies and similar technologies for cart functionality, analytics, and to remember your preferences. You can control cookies through your browser settings; disabling them may affect parts of the site such as the cart.

Your choices

• Unsubscribe from marketing email any time using the link in any message we send.
• Request a copy of, correction to, or deletion of your personal information by emailing hello@jockshockspray.com.

Data security & retention

We use industry-standard safeguards to protect your information and retain it only as long as needed to fulfill the purposes above or as required by law. The site is served over HTTPS and checkout is processed on secured, PCI-compliant infrastructure.

Questions

Reach us at hello@jockshockspray.com or 800-608-3755. A real person will get back to you.